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Shipping & Returns

Shipping

Shipping costs are based on the total dollar amount of your order and will be estimated when you place your order.

We can ship items only within the United States, using FedEx Home Delivery. NMWA does not ship to PO Boxes. International shipping is not available. There may be surcharges for overweight or oversized packages. If this occurs, we will contact you before shipping.

If you require expedited shipping or have questions, please email us at shop@nmwa.org or call: 877-226-5294.

After your order is placed, you will receive notification when the items are shipped. In most cases, items will be shipped within 48 hours of purchase for orders received Monday through Thursday and the following Monday for orders placed on Friday, Saturday, or Sunday.

Returns

You may return new, unopened items within 10 business days of delivery for store credit or exchange. If the return is a result of an error on our part (an incorrect, defective item, etc.). or damages in shipping (must be returned in original packaging), we will pay the return shipping costs. Jewelry, unwrapped video tapes, audio tapes, CDs, or DVDs are not returnable.

You should expect to receive your store credit or exchange item within four weeks of giving your package to the return shipper; however, in many cases you will receive the store credit more quickly. This time period includes the time for us to receive your return from the shipper (5 to 10 business days), process your return once we receive it (3 to 5 business days), and issue the store credit or ship out your replacement item (5 to 10 business days). A NMWA Museum Shop store credit will expire one year from the date it is issued and can only be redeemed for purchases on our website or in our shop. It may not be used towards admission, café charges, museum membership, or any other non-inventory purchases.

If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the “My Account” menu, and click the “Return Item(s)” button. We'll notify you via email once we’ve received and processed the returned item.

Location and Hours

  • 1250 New York Ave NW
    Washington, D.C. 20005
  • Monday–Saturday: 10 a.m.–5 p.m.
    Sunday: 12 p.m.–5 p.m.